Ikenna David Uche
Operations & Customer Support Associate
8, Bambe street Onipanu,, 100252, Lagos, NG.About
Results-driven Operations and Customer Support Associate with proven expertise in optimizing logistics, enhancing customer satisfaction, and leveraging data for strategic decision-making. Adept at streamlining workflows and coordinating cross-functional teams to exceed operational targets and improve overall efficiency. Eager to apply a data-driven approach and strong problem-solving skills to contribute to Chowdeck's mission by optimizing operations and enhancing overall efficiency.
Skills
Operations Management
Logistics, Process Improvement, Workflow Streamlining, Order Fulfillment, Delivery Logistics.
Data Analysis & Reporting
KPI Tracking, Excel Dashboards, Analytics Tools, Data-Driven Decision Making, Process Optimization.
Customer Support
Customer Relationship Management, Frontline Support, Email Support, Chat Support, Phone Support, Customer Satisfaction.
Team Collaboration
Team Coordination, Cross-functional Collaboration, Communication.
Problem Solving
Critical Thinking, Problem Resolution, Adaptability.
Software & Tools
Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, CRM Tools.
Professional Skills
Verbal Communication, Written Communication, Attention to Detail, Time Management.
Work
Lagos, Lagos, Nigeria
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Summary
Managed comprehensive operations, customer support, and logistics for a freelance/contract role, ensuring high efficiency and exceptional service delivery.
Highlights
Streamlined order fulfillment, vendor communication, and delivery logistics, consistently achieving a 98% on-time performance rate for critical operations.
Leveraged advanced analytics tools and Excel dashboards to meticulously track Key Performance Indicators (KPIs), identifying critical areas for process optimization and efficiency gains.
Spearheaded cross-functional collaboration with internal teams, successfully improving workflow efficiency and reducing customer complaint rates by 25%.
Delivered exceptional frontline customer support across email, chat, and phone channels, consistently achieving high customer satisfaction ratings through effective problem resolution.